Privacy Policy

1Information We Collect

NexChain collects information to provide, improve, and secure our trading platform. We collect:

• Account Information: Name, email address, phone number, and password when you register.
• Identity Verification: Government-issued ID, proof of address, and selfie photos for KYC compliance.
• Financial Data: Bank account details, transaction history, trading activity, and portfolio balances.
• Device & Usage Data: IP address, browser type, device identifiers, and pages visited on our platform.
• Communications: Support tickets, chat messages, and email correspondence with our team.

2How We Use Your Information

We use your information for the following purposes:

• To create and manage your trading account and authenticate your identity.
• To process transactions, deposits, withdrawals, and trades on your behalf.
• To comply with legal obligations including AML, KYC, and tax reporting requirements.
• To detect and prevent fraud, unauthorized access, and other illegal activities.
• To send you important updates about your account, security alerts, and platform changes.
• To improve our services through analytics and user behavior research.

3Data Sharing & Disclosure

We do not sell your personal data to third parties. We may share data with:

• Regulatory Authorities: Financial regulators, tax authorities, and law enforcement when legally required.
• Service Providers: Trusted vendors (cloud hosting, payment processors) under strict data processing agreements.
• Business Transfers: In the event of a merger or acquisition, your data may be transferred to the new entity.

4Data Security

We take security seriously and implement industry-leading measures to protect your data:

• AES-256 encryption for all data at rest and TLS 1.3 for data in transit.
• Multi-factor authentication (MFA) available on all accounts.
• Regular penetration testing and SOC 2 Type II audits conducted annually.
• 98% of digital assets stored in air-gapped cold wallets with multi-sig authorization.

Despite our best efforts, no system is 100% secure. We encourage you to use a strong, unique password and enable MFA on your account.

5Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, and analyze platform usage. You can control cookie settings through your browser, though disabling cookies may affect platform functionality.

6Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access a copy of the personal data we hold about you.
• Correct inaccurate or incomplete personal data.
• Delete your personal data, subject to legal retention requirements.
• Object to or restrict certain processing of your data.
• Portability — receive your data in a machine-readable format.

To exercise these rights, contact us at privacy@nexchain.io.

7Data Retention

We retain your personal data for as long as your account is active or as required by law. Transaction records are kept for a minimum of 7 years to comply with financial regulations. You may request deletion of non-legally-required data at any time.

8International Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure adequate safeguards are in place through Standard Contractual Clauses (SCCs) and other approved transfer mechanisms.

9Children's Privacy

NexChain is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected data from a minor, please contact us immediately.

10Contact & Updates

For privacy-related questions or to exercise your rights, contact our Data Protection Officer:

• Email: privacy@nexchain.io
• Address: NexChain Inc, 350 Fifth Avenue, Suite 4200, New York, NY 10118

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our platform.